At TRES Labs (“TRES Labs” or “we” or “us” or “our”), we appreciate your use of and contributions to our websites, our mobile and desktop applications, our other properties and/or our related services (collectively known as the “Services,” or, each individually, a “Service”). TRES Labs respects your privacy and is committed to protecting your personal information.
Advertising-Supported Business Model
The Services and our extensive set of features are generally funded through advertising dollars.
This advertising revenue helps keep TRES Labs free of charge for our personal user community. It also allows us to explore and build new features.
We strive to make advertisements relevant and useful to you. Therefore, we may serve advertisements to you based on the information we collect from you or in relation to your interaction with the Services.
We pledge to be transparent about the information we monitor and collect from you. We keep information private between you and TRES Labs, except as explained below.
Collection of Information
When you use the Services, we collect a variety of information.
Some pages of the Services may use third-party Web beacons from TRES Labs In addition to our use of the data to analyze visitor activity on the Services, TRES Labs may use anonymous information about your visit in order to improve its products and services and to provide advertisements about goods and services that may be of interest to you.
We have implemented Google Analytics remarketing, which tracks and manages cookie information so that we and third-party service providers can better deliver advertisements that are relevant and useful to you on TRES Labs websites and various websites across the Internet. We have also implemented Google Analytics display network impression reporting to better understand how ad impressions and ad services are related to visits to our sites. You can customize ads or opt out of these services using the Google Ads Settings.
- Mobile Device and Mobile Browser. You may adjust settings on your mobile device and mobile browser regarding cookies and sharing of certain information, such as your mobile device model or the language your mobile device uses, by adjusting the privacy and security settings on your mobile device. Please refer to the instructions provided by your mobile service provider or mobile device manufacturer.
- Usage logs. When you use the Services, your computer or other electronic device communicates a variety of information to computer servers, including the existence of cookies, your Internet Protocol address, and information about your browser program. We also create a record of what information you are requesting, such as the page or subject areas you’re visiting.
- Calls. Calls to TRES Labs or to third parties through TRES Labs may be recorded or monitored for quality assurance and customer service purposes. If a call is recorded between you and a third party, it will be deemed private information of both you and the third party, and may be released to either of you.
Usage and Disclosure
In general, TRES Labs uses the information collected from you to communicate with you and operate our Services. TRES Labs also uses this information to respond to your requests and present you with advertising that we believe will be of interest or useful to you.
Your privacy is important and we are committed to protecting information that identifies you personally, where you have chosen to keep it private (“Personal Information”). We will only share Personal Information that you provide outside the public areas of the Services in the following circumstances:
- Consent. When you consent or direct TRES Labs to share the Personal Information. For example, if you choose to contact a real estate agent or lender through the Services, your name and e-mail address will appear to the recipient of the message.
- Merger or sale. If and when TRES Labs is involved in a merger, acquisition, or any form of transfer or sale of some or all of its business, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding. Personal Information may be transferred along with the business.
Real Estate Information
TRES Labs strives to provide open and transparent information about real estate markets. For example, we make available past sales prices for homes, and allow any user to post a question or answer about a given home. Many times, this information is already publicly available. As long as discussion surrounds real estate and not individuals, we intend to keep this information freely available through the Services. Where a professional participates in the TRES Labs community, we may also allow users to comment on the professional, such as the lender ratings in the TRES Labs Mortgage Directory.
You may receive e-mail from TRES Labs for a variety of reasons – for example, if you took an action through the Services, you signed up for a regular report, or you posted a home for sale and a buyer sent you a message.
Opting Out of Collection of Information by Third Parties
TRES Labs marketing service providers. If you do not want TRES Labs and its marketing services providers to follow your usage of our Services via cookies and Web beacons, you can opt out of Cookies/Web beacons from: comScore, Google Analytics, Omniture and Yahoo! Opting out of these services does not mean you will no longer receive online advertising. It does mean that the service from which you opted out will no longer deliver ads tailored to your Web preferences and usage patterns.
TRES Labs can provide you with helpful information based on where you are. If you tell TRES Labs where you are (eg., by allowing your mobile device to send TRES Labs your location), TRES Labs may use that information to provide you with location-based information and advertising. If you wish to deactivate this feature, you can disable location services on your mobile device.
The area portion of Neighbourhood Expert is a collaborative workspace for all users who have access to that area. Listings added to the area, and the comments associated with them, are visible to all users of the area. For a prospective homebuyer(s) (the “Client”) collaborating on a area with a real estate professional (the “Professional”), the Professional will have access to the information submitted by Client, such as email address and name, a summary of the recent interactions that a user or user(s) had with a area and the Client’s search criteria. When a real estate brokerage (the “Brokerage”) uses certain Neighbourhood Expert products, such as the Lead Manager product, the Brokerage will have access to the information submitted by Professionals, such as email address, title, and name, and a summary of the recent interactions that a Professional had with certain areas.
Children Under the Age of 13
TRES Labs will not knowingly collect personally identifiable information from any person under the age of 13. The Services are not designed to attract the attention of persons under the age of 13.
Storage, Security and Retention of Information
Personal Information will be processed and stored by TRES Labs in databases hosted in the United States. TRES Labs has taken reasonable steps to protect the information users share with us, including, but not limited to, setup of processes, equipment and software to avoid unauthorized access or disclosure of this information. No transmission of information via the Internet can be entirely secure, however, so please always use caution when submitting Personal Information.
Contacting TRES Labs
You can access, update, and delete Personal Information you provide to us in your account profile by logging into your account or e-mailing us at firstname.lastname@example.org. While we are ready to assist you in managing the Personal Information you provide to us, we cannot always delete records due to financial reporting, compliance, or other reasons.
If you have any questions about this privacy statement, or the privacy practices of TRES Labs, please e-mail us at email@example.com.