Privacy Policy

At TRES Labs (“TRES Labs” or “we” or “us” or “our”), we appreciate your use of and contributions to our websites, our mobile and desktop applications, our other properties and/or our related services (collectively known as the “Services,” or, each individually, a “Service”). TRES Labs respects your privacy and is committed to protecting your personal information.

This is our privacy policy and we will comply with it, as well as applicable Canadian privacy law, when we gather and use information from users of the Services. We encourage you to read this privacy policy to understand what we do with the information we collect from you.

Advertising-Supported Business Model

The Services and our extensive set of features are generally funded through advertising dollars.
This advertising revenue helps keep TRES Labs free of charge for our personal user community. It also allows us to explore and build new features.

We strive to make advertisements relevant and useful to you. Therefore, we may serve advertisements to you based on the information we collect from you or in relation to your interaction with the Services.

We pledge to be transparent about the information we monitor and collect from you. We keep information private between you and TRES Labs, except as explained below.

Collection of Information

When you use the Services, we collect a variety of information.

  • Information you provide. When using the Services, you may provide information about yourself, such as name, address, phone number, e-mail and details around a potential transaction. This may occur, for example, when you register on TRES Labs, claim a home, correspond with a real estate agent via the Services, or complete other forms, such as a loan request. You may also provide information about a third party through the Services, for example, if you share a real estate listing with a recipient via email. We may combine this information with other information we collect from your interaction with the Services or from other companies.In addition, when you order products or services through the Services, TRES Labs may collect your credit/debit card information. This information is secured using industry-standard encryption technology. TRES Labs will use this information solely to complete your order and will not share this information with outside parties, except to the extent necessary to complete the order or comply with applicable law.In the event that a credit report is required to use a Service, TRES Labs may collect your Social Insurance Number (“SIN”). This information is secured using industry-standard encryption technology. TRES Labs restricts access to SINs to employees, vendors and subcontractors who require SINs to support certain products and services. TRES Labs strives to protect SINs from unlawful disclosure and to keep them confidential by maintaining physical, electronic, and procedural safeguards that comply with applicable state and federal regulations.• Cookies and Web beacons. Cookies are bits of electronic information that can be transferred to your computer or other electronic device to uniquely identify your browser. When you use the Services, we may place one or more cookies on your computer or other electronic device.  We may use cookies to connect your activity on the Services with other information we store about you in your account profile or your prior interactions on the Services to, for example, store your preferences. The use of cookies helps us improve the quality of the Services to you, by identifying information which is most interesting to you, tracking trends, measuring the effectiveness of advertising, or storing information you may want to retrieve on a regular basis, such as your favorite homes. At any time, you may adjust settings on your browser to refuse cookies according to the instructions related to your browser. However, if you choose to disable cookies, many of the free features and Services on TRES Labs will not operate properly. Also, the pages on the Services may include Web beacons, which are electronic files to count users who have visited that page, to identify certain cookies on the computer or other electronic device accessing that page, or to collect other related information.
  • Third-party Cookies and Web beacons. We work with service providers and advertising networks to track and manage cookie information and your activities while you’re using the Services. For example, third-parties may use cookies to deliver advertisements to you based on your visit to the Services.

Some pages of the Services may use third-party Web beacons from TRES Labs In addition to our use of the data to analyze visitor activity on the Services, TRES Labs may use anonymous information about your visit in order to improve its products and services and to provide advertisements about goods and services that may be of interest to you.

We have implemented Google Analytics remarketing, which tracks and manages cookie information so that we and third-party service providers can better deliver advertisements that are relevant and useful to you on TRES Labs websites and various websites across the Internet. We have also implemented Google Analytics display network impression reporting to better understand how ad impressions and ad services are related to visits to our sites. You can customize ads or opt out of these services using the Google Ads Settings.

  • Mobile Device and Mobile Browser.  You may adjust settings on your mobile device and mobile browser regarding cookies and sharing of certain information, such as your mobile device model or the language your mobile device uses, by adjusting the privacy and security settings on your mobile device.  Please refer to the instructions provided by your mobile service provider or mobile device manufacturer.
  • Usage logs. When you use the Services, your computer or other electronic device communicates a variety of information to computer servers, including the existence of cookies, your Internet Protocol address, and information about your browser program. We also create a record of what information you are requesting, such as the page or subject areas you’re visiting.
  • Social Networks.  If you use the social networking connection functions offered through the Services, we may access all of your social network profile information that you have made available to be shared and to use it in accordance with this privacy policy.  Please refer to the instructions governing your social network account to manage the information that is shared through your account.
  • Calls. Calls to TRES Labs or to third parties through TRES Labs may be recorded or monitored for quality assurance and customer service purposes. If a call is recorded between you and a third party, it will be deemed private information of both you and the third party, and may be released to either of you.

Usage and Disclosure

In general, TRES Labs uses the information collected from you to communicate with you and operate our Services. TRES Labs also uses this information to respond to your requests and present you with advertising that we believe will be of interest or useful to you.

Your privacy is important and we are committed to protecting information that identifies you personally, where you have chosen to keep it private (“Personal Information”). We will only share Personal Information that you provide outside the public areas of the Services in the following circumstances:

  • Consent. When you consent or direct TRES Labs to share the Personal Information. For example, if you choose to contact a real estate agent or lender through the Services, your name and e-mail address will appear to the recipient of the message.
  • Service providers to TRES Labs. When TRES Labs hires a service provider to help operate the Services or our business, TRES Labs may give access to Personal Information only as necessary to perform the service for TRES Labs, and subject to the terms of this privacy policy.
  • Partners with whom we conduct business.  TRES Labs may give business partners access to Personal Information only as necessary to offer products and services with those business partners, and subject to the terms of this privacy policy
  • Legal obligation or protection from harm. When TRES Labs has a good faith belief that access, use, preservation or disclosure of the Personal Information is reasonably necessary to (a) satisfy any requirement of law, regulation, legal process, or enforceable governmental request, (b) enforce or investigate a potential violation of the Terms of Use, (c) detect, prevent, or otherwise respond to fraud, security or technical concerns, (d) support auditing and compliance functions, or (e) protect the rights, property, or safety of TRES Labs, its users, or the public against harm.
  • Merger or sale. If and when TRES Labs is involved in a merger, acquisition, or any form of transfer or sale of some or all of its business, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding. Personal Information may be transferred along with the business.

When you provide public information without identifying yourself, we will protect your personal identity as described above. If your account profile does not identify you personally, TRES Labs won’t reveal your identity to third parties except in accordance with this policy. You should keep in mind that the information that you choose to provide in a public area of the Services (such as your profile page or the discussion forums) will not be protected by this privacy policy because you have made an active choice to make that information public.  We are not responsible for any Personal Information you choose to submit in any public area of the Services.

When we deliver ads based on data about your use of the Services, we keep your identity anonymous. We won’t identify you personally to third parties, except in accordance with this privacy policy. Of course, if you choose to respond to an advertised offer with your name and contact information, you will no longer be anonymous to the advertiser.  Further, while we do not share your Personal Information with third parties unless permitted above, TRES Labs may share aggregate anonymous information with third-parties. This information does not personally identify individuals, but instead provides a helpful understanding of the groups of people who prefer certain types of information and services.

Real Estate Information

TRES Labs strives to provide open and transparent information about real estate markets. For example, we make available past sales prices for homes, and allow any user to post a question or answer about a given home. Many times, this information is already publicly available. As long as discussion surrounds real estate and not individuals, we intend to keep this information freely available through the Services. Where a professional participates in the TRES Labs community, we may also allow users to comment on the professional, such as the lender ratings in the TRES Labs Mortgage Directory.

E-mail Management

You may receive e-mail from TRES Labs for a variety of reasons – for example, if you took an action through the Services, you signed up for a regular report, or you posted a home for sale and a buyer sent you a message.

Opting Out of Collection of Information by Third Parties

TRES Labs’s third-party ad servers, ad network providers, and third-party advertisers (the “TRES Labs Ad Providers”) may provide you with advertisements that you may see on the Services or on other affiliated websites. To improve the relevancy and help measure the effectiveness of such advertisements, the TRES Labs Ad Providers may use cookies, Web beacons, clear .gifs or similar technologies. These are used to record users’ activity, such as the pages visited, and to learn what types of information are of most interest to the users.

TRES Labs Ad Providers. Use of these technologies by TRES Labs Ad Providers is subject to their own privacy policies and is not covered by our privacy policy. TRES Labs has relationships with the following services: Advertising.com, Atlas, DoubleClick, Google, Intercept, Right Media  and BlueKai. The Network Advertising Initiative offers some centralized opt-out tools; otherwise you must visit each provider’s website individually and opt out.

TRES Labs marketing service providers. If you do not want TRES Labs and its marketing services providers to follow your usage of our Services via cookies and Web beacons, you can opt out of Cookies/Web beacons from: comScore, Google Analytics, Omniture and Yahoo! Opting out of these services does not mean you will no longer receive online advertising. It does mean that the service from which you opted out will no longer deliver ads tailored to your Web preferences and usage patterns.

Location Data

TRES Labs can provide you with helpful information based on where you are. If you tell TRES Labs where you are (eg., by allowing your mobile device to send TRES Labs your location), TRES Labs may use that information to provide you with location-based information and advertising. If you wish to deactivate this feature, you can disable location services on your mobile device.

Third-Party Websites

Throughout the Services, we may link to the websites of other companies and/or individuals. Further, certain functionalities on TRES Labs may involve the distribution of your listing information to third-party websites. These third-party websites may collect Personal Information about users on those websites, and TRES Labs’s privacy policy does not extend to these external websites and third parties. Please refer directly to these third parties and websites regarding their privacy policies.

Neighbourhood Expert

The area portion of Neighbourhood Expert is a collaborative workspace for all users who have access to that area. Listings added to the area, and the comments associated with them, are visible to all users of the area. For a prospective homebuyer(s) (the “Client”) collaborating on a area with a real estate professional (the “Professional”), the Professional will have access to the information submitted by Client, such as email address and name, a summary of the recent interactions that a user or user(s) had with a area and the Client’s search criteria. When a real estate brokerage (the “Brokerage”) uses certain Neighbourhood Expert products, such as the Lead Manager product, the Brokerage will have access to the information submitted by Professionals, such as email address, title, and name, and a summary of the recent interactions that a Professional had with certain areas.

Children Under the Age of 13

TRES Labs will not knowingly collect personally identifiable information from any person under the age of 13. The Services are not designed to attract the attention of persons under the age of 13.

Storage, Security and Retention of Information

Personal Information will be processed and stored by TRES Labs in databases hosted in the United States. TRES Labs has taken reasonable steps to protect the information users share with us, including, but not limited to, setup of processes, equipment and software to avoid unauthorized access or disclosure of this information. No transmission of information via the Internet can be entirely secure, however, so please always use caution when submitting Personal Information.

We will retain your Personal Information for as long as you have an active account, as needed to provide you with the Services, to comply with our legal, financial reporting, or compliance obligations, and to enforce this privacy policy.

Contacting TRES Labs

You can access, update, and delete Personal Information you provide to us in your account profile by logging into your account or e-mailing us at info@tres.ca. While we are ready to assist you in managing the Personal Information you provide to us, we cannot always delete records due to financial reporting, compliance, or other reasons.

If you have any questions about this privacy statement, or the privacy practices of TRES Labs, please e-mail us at info@tres.ca.

Please note that this policy may be amended from time to time. You should check back for the most current version before relying on any of the provisions in this privacy policy. By using the Services, you agree to the terms of this Privacy Policy.